Refund policy

CANCELLATION POLICY

(1) Upon the conclusion of a distance-selling transaction, consumers have a statutory right of cancellation, with regard to which the ROYAL FERN Online-Shop provides information in accordance with the statutory template as follows:

Cancellation Policy Right of cancellation:
You have the right to cancel this contract within fourteen days without stating reasons. The cancellation period amounts to fourteen days as of the day on which you or a third party named by you who is not a forwarding agent has taken possession of the goods. In order to assert your right of cancellation, you have to inform us ROYAL FERN INC, | c/o Palma Settimi Inc.| 7 Sutton Place| Brewster, New York 10509 | USA
E-mail: info@royalfern.com of your decision to cancel this contract via an unequivocal declaration in this regard. To this end, you may use the cancellation-form template attached, which is, however, not mandatory. In order to comply with the cancellation period, it shall suffice if you send the notification regarding the assertion of your right of cancellation prior to the expiry of the cancellation period.

Consequences of cancellation:

In the event that you cancel this contract, we shall reimburse to you any and all payments which we have received from you, including the delivery costs (with the exception of additional costs which have been incurred due to your having selected another form of delivery other than the economical standard delivery offered by us), without undue delay and no later than fourteens days as of the day on which the notification regarding your cancellation of the contract is received by us. With respect to this reimbursement, we shall use the same means of payment which you used for the original transaction, unless another agreement deviating herefrom has been explicitly concluded with you; in no event shall fees be charged to you in conjunction with this reimbursement.

We are entitled to refuse reimbursement until we have received the returned goods or until you have furnished evidence that you have sent the goods back, depending on which occurs earlier.

You shall send back or hand over the goods to us without undue delay and, in every case, no later than within fourteen days as of the day on which you inform us with regard to the cancellation of this contract. The cancellation period shall be deemed complied with if you send the goods prior to the expiry of the period of fourteen days.

You shall bear the direct costs for the return of the goods.

You shall defray any and all loss in value of the goods only if this loss in value can be attributed to your handling the goods in manner which is not necessary for the verification of the quality, characteristics and functionality of the goods.

Download the Cancellation Policy as PDF-file

(2) There shall be no right of cancellation with respect to contracts on the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their sealing has been removed following delivery.

(3) The ROYAL FERN Online-Shop provides information on the cancellation-form template in accordance with the statutory provisions as follows:

Cancellation-form template (If you wish to cancel the contract, please complete this form and return it to us.)

  • To ROYAL FERN INC, | c/o Palma Settimi Inc.| 7 Sutton Place| Brewster, New York 10509 | USA– e-mail: info@royalfern.com
  • I hereby cancel the contract concluded by me on the purchase of the following goods
  • Ordered on / Received on (enter dates)
  • Name
  • Address
  • Signature (only for notification by hard-copy)
  • Date

 

EXCHANGE OF GOODS

In addition to your legal rights, and your rights to cancel as set out above, we operate an exchange policy for our customers in respect of items delivered subject to the following conditions: 

Within 14 days following the date of delivery / collection, you may choose to:

  • Exchange the items in question, in their original packaging, complete with any labels, protective covers and boxes, together with the original invoice. Please note that our products must be returned in their original packaging and in particular the crystal film covering the box must still be sealed. No new delivery can take place until we have received the returned goods from you.
  • No exchange will be offered for goods that are returned by the customer incomplete, damaged or soiled. You must take reasonable care of the goods if you wish to exchange them. 
In the event that goods are exchanged, the initial sale will be cancelled. The new transaction payment will be set off against the amount of the preceding sale. Any credit balance will be refunded. Any additional payment will be debited via your chosen payment method.
In the event that goods are exchanged by post, the new sale will be subject to these conditions.
Please note that you will not be permitted to exchange goods which you have received as a result of the completion of a prior exchange.

  

RETURNS

We want you to be happy with your purchase from Royal Fern Skincare.

Should you need to return your purchase, you have 14 days from receiving your order to arrange your exchange or return.

Please note that all items must be returned new, unused, unopened and with all security seals still attached. Returns that do not meet our policy will not be accepted and not refunded. Please note that you have to cover the shipping costs for the return.

All returns should be sent to:

Royal Fern INC.

c/o The Port Group Bohemia

1641 Sycamore Avenue

Bohemia, NY 11716


Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.